Non Accredited Mandatory Courses

Mandatory CPD – 3 Points FREE

For 2021 there will be Commercial and Residential options for the Mandatory CPD courses.

Licensed Agents may choose to attend EITHER the Sales Rep OR Property Management Mandatory CPD course depending on which one best suits their circumstances.

Sales Representatives:

Their 3 hour Mandatory CPD course will cover

  • Acting in the best interest of the client
  • What is a material fact and when should it be communicated
  • How to resolve conflict and maintaining effective communication
  • Strata Title changes including Community Titles

Property Managers

  • Rights and responsibilities of Tenants and Owners and the Property Manager’s role in this relationship
  • What is a material fact and when should it be communicated
  • Retention and Security of Documentation Virtually

COMMERCIAL REGISTRANTS:

Commercial Sales Reps and Property Managers will have the same topics as the Residential people, it will be contextualized for the commercial sector.  Licensed Agents can choose to attend either one.

To view: Calendar & venues (Book Here) Commercial Registrants (Agents, Reps or Property Managers)

Non Accredited Elective Courses

ELECTIVE CPD COURSES

SMARTER STRATA FOR PM’S (3.5 POINTS) LIVE108

Tracey Mills presents this overview of the Strata Title reforms and amendments including Schedule I and II of the amended by-laws affecting tenants and renting properties as well as understanding the role of the strata manager and the legislation around their statutory duties, contract requirements, Landgate requirements and the new educational requirements.

MANAGING STRATA FOR PROPERTY MANAGERS (3.5 POINTS) LIVETBA

Michelle Rigg steps you through this workshop for property managers on the differences and requirements for managing strata titled property as a result of the Strata Title Act reforms including breach notices and other relevant changes.

BUYER LOGIC (3.5 POINTS) LIVE111

This is a workshop with Tracey Mills on the importance and art of qualifying and matching your buyer to properties, getting the offer, presenting and negotiating offers, writing special conditions, safety when showing properties, acting as a buyers agent and all within the relevant legislation.

THE ACL AND THE CODE – WHAT RISK? (3.5 POINTS) LIVE115

Tracey presents this great session on how to minimise risk by understanding the link between the Australian Consumer Law and the Code of Conduct and how they both relate when undertaking day to day real estate transactions and activities and writing contracts as well as covering the regulatory powers of the ACL.  Loads of case studies and scenarios in this one!

BDM1 THE APPRAISAL (3.5 POINTS) LIVE TBA

Join Michelle Rigg in looking at the Business Development side of property management concentrating on the appraisal process from lead up to sign up.

BDM2 THE MANAGEMENT CONTRACT (3.5 POINTS) LIVE116

Join Michelle Rigg continuing the Business Development side of property management concentrating on the Management Authority.

SMARTER STRATA (3.5 POINTS) LIVE99 

Join Tracey Mills in this informative, interactive online workshop providing a complete overview of the NEW Strata Reform that came into effect on 1st May 2020. Some key focus area’s include:

  • changes to the Strata Titles Act
  • the introduction to the two new forms of strata – Leasehold Strata and Community Title Schemes
  • the latest documentation that is required when selling a Strata Title property along with the revised Strata By-Laws and the new Community Titles Act 2018.
  • A walk through the New Pre Contractual Disclosure Statement and other relevant documentation

This is essential information if you are listing and selling any strata titled properties, don’t get caught out using the obsolete Forms 28 and 29!.

MANAGING TENANCIES DURING COVID-19 (3.5 POINTS) LIVE98 – ONLINE

Michelle Rigg steps you through the complexities around showing properties for lease, conducting routine and final bond inspections, managing rents and hardship claims, managing maintenance and contractors, lease renewals and rent increases, tips for working from home, keeping safe in general, breaches of the tenancy other than rent, latest Government assistance, guidelines and advice.  Absolutely vital information for property managers and licencees.  Available in an interactive, live on line format or a static webinar format.

COMMERCIAL LEASING AND COVID-19 (2 POINTS) – ONLINE LIVE107 

Join Darryl Stewart for this interactive online Zoom presentation which looks at who is affected by the legislative Covid-19 response, prohibited conduct during the emergency period, dispute resolution, and the Covid-19 Code of Conduct which covers such things as relevant small commercial leases,  definition of Eligible Tenant and decline in turnover, procedure for determining rent relief, Clause 8 – amendment of the Lease,  guarantees and indemnities and protected information.

PERFECTING PROPERTY MANAGEMENT (7 POINTS) LIVE87

Presented by Michelle Rigg, this workshop looks more to the theory of property management and is perfect for new property managers and a great refresher for more experienced PM’s;

  • A review of the legislation affecting the day to day job of a Property Manager
  • Get to Know your Management Authority, Lease Agreement and the Form 1 AC for tenants
  • Best Practice around Routine and Final Bond Inspections, the Appraisal process and Maintenance
  • Handling complaints and reviewing a Dispute Resolution policy
  • Being Safe at work, reviewing Occupational Safety and Health legislation with the daily work carried out by PM’s
  • Case Studies and Scenarios relating to all of these topics.

PERFECTING DATES AND FORMS (3.5 POINTS) LIVE90 

Michelle Rigg takes you step by step through the tenancy termination process looking at appropriate usage of Forms 1A, 1B and 1c as well processes around ending a tenancy because of FDV including the whole notice and final bond inspection requirements.  We then turn our attention to the management and timing of lease renewals and rent increases with our final topic being all the uses of Form 19.  Perfect information to assist property managers.

CYBER-SECURING YOUR BUSINESS (7 POINTS) LIVE88 

The United Nations has warned that 2020 will be the year when cyber crime and associated data theft crimes will become widespread in the SME business sectors, as the theft technologies become more sophisticated.  Richard Boyd will step you through the trends for 2020, developing a Risk Management Plan, securing all of your devices, how to mitigate Cloud based risk, firewall and anti-virus weaknesses and risks, legal and insurance issues when incidents occur, IOT and AI risks that need to be understood and Identity Integrity principles.

THE DAILY JUGGLE (3.5 POINTS) LIVE86 

This is a vitally important workshop by Tracey Mills which starts by looking at the risks that arise because of poor time management and offers strategies to better manage time, prioritize tasks and be more effective at work and how these strategies reduce risk.  We then focus on being safe at work and this presentation identifies the risks faced each day by property managers and sales reps when leaving the office to show properties and conduct inspections and offers valuable strategies in how to safe and stay safe.

PERFECTING YOUR REAL ESTATE KNOWLEDGE (7 POINTS) LIVE84

Tracey Mills presents this workshop which looks at the many different areas of real estate relevant to your role.  Lots of scenarios and case studies on the misuse of trust accounts, listing property for sale or lease, overcoming objections, price and marketing techniques, strata title properties, and risks with documentation in relation to the ACL and Code of Conduct, misleading representations and minimising conflict.

LEADERSHIP, CULTURE AND COMPLIANCE (7 POINTS) LIVE75

Our latest thought provoking, relevant and perceptive 7 point elective.  This course gives a guide to dimensions of leadership in a real estate context and how adopting this way of ‘doing’ will drive the ability to create and sustain exceptional customer service outcomes and create positive workplaces for all concerned.  Deloitte has identified that culture has always been important to how organizations operate. So why is it getting so much attention lately? One reason is that regulators have come to the realization that without a culture of integrity, organizations are likely to view their ethics and compliance programs as a set of check the-box activities, or even worse, as a roadblock to achieving their business objectives.  Look at how to incorporate the Code of Conduct as an integral part of the business

COMMERCIAL INSIGHT (7 POINTS) LIVE73

This is a another great elective developed and delivered by Darryl Stewart from Esteem Legal. He covers The Personal Property Securities Act 2009, fixtures and fittings and the PPSA, quiet enjoyment, breach notices and forfeiture and types of entities.  Very relevant and informative for all commercial real estate specialists.

JFGC AND COMMUNICATION WORKSHOP (3.5 POINTS) LIVE79

Tracey Mills delivers this information and interactive session giving an overview of the new changes to the Joint Form of General Conditions 2018, associated forms and changes that have been made to the Offer and Acceptance form. Activities and scenarios form part of the training including actively using the Joint Form of General Conditions to achieve a better understanding of its contents.

TRUST ACCOUNT THEORY AND PROBLEM SOLVING (3.5 POINTS) LIVE78

This is a great course for Licensed Agents and Property Managers and we look at what the legislation requires as opposed to best practice.  Lots of terminology explained, fraud prevention tips and the elements of a trust account bank reconciliation and the process in actually reconciling.

COMMERCIAL PITFALLS (7 POINTS)

Presented by Darrell Stewart of Esteem Legal Pty Ltd

  • Learn about the changes to the Retail Tenancies Act
  • “Know your Lease” – review of the problematic issues with leases
  • Case studies and how to avoid becoming a real life horror story!
  • Due Diligence 101 which focusses on what lawyers check on when dealing with a commercial lease or sale, including checklists which highlight the wide ranging areas that need to be looked at when selling or leasing commercial property.
  • Disclosures and what are required
  • Potential misleading and deceptive conduct issues
  • Legal updates about the latest leasing and sale contract decisions from the High Court, Supreme Court, District Court and SAT

THE COURT WHISPERER (3.5 POINTS) LIVE76

Make your next court appearance as stress free and successful as possible.  This is a great workshop stepping you through preparing for court, correct documentation, service of notice, court etiquette and other tips.  Presented by a Licensed Agent who works as a property manager AND is a JP!  Feedback from experienced property managers who did this course last year was overwhelmingly positive.

MANAGING CONFLICT AND DISPUTES (3.5 POINTS) LIVE81

Richard Boyd presents this great workshop on the types of conflict and how they impact upon business morally, legally and in terms of productivity.  Learn techniques for resolving conflict as well as designing and implementing a conflict resolution strategy.  Richard also discusses relevant legislation and the role of leadership in creating safe workplaces.  Ideal for property managers and licensees.

PERFECTING CUSTOMER SERVICE (3.5 POINTS) LIVE83

Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.

DATA AND IDENTITY PROTECTION (3.5 POINTS) LIVE82

A great workshop aimed at all real estate industry personnel covering data security within the office and on tablets and smart phones used for work. The material is referenced against the requirements of the Code of Conduct, The Privacy Act, REBA, Residential Tenancies Act and best practice around the 100 point ID check.  The concept of data and identity security includes backups, passwords and other security measures, as well as online protection against hacking, scams and the like.

COMMERCIAL CHALLENGES (7 POINTS) LIVE80

Another elective presented by Darryl Stewart from Esteem Legal and it covers:

  • Leasing incentives and clawbacks
  • Mistake and rectification
  • What to expect
  • Ipso Facto – you can’t terminate for that
  • Documentation required for lodging a claim
  • The latest court decisions relevant to commercial transactions

Designed to refine the skills and knowledge of dedicated commercial real estate operatives.

Accredited Course

CPPDSM4006a Establish and manage agency trust accounts ($400)

CPD APPROVAL NUMBER LIVE33 – Presented by Jenny Denness

The CPPDSM4006a  provides students with a unit of competency towards the CPP40307 Certificate IV  in Property Services (Real Estate).  This unit will improve property managers understanding of trust accounting procedures and will assist in employability as a trust account manager. Some more information on this course is here in the course brochure. Read more about our Complaints and Appeals Policy.

Course requirements:

  • minimum of 18 years of age
  • Have a high level of verbal and written English (you will have to understand legal contracts and other documentation)
  • Employed in the Real Estate industry
  • Have your own laptop

Further information to assist students can be found here in our Participant Handbook.

Speak to a Consultant today.

If you have a question, want more information or would just like to speak to someone, make an enquiry now and we’ll be in touch with you as soon as possible.