Non Accredited Mandatory Courses

Mandatory CPD – 3 Points FREE

For 2022 there will be three Mandatory CPD courses, one for each registration.

Licensed Agents will look at

  •  Responsibilities of the agent/BFC including
  •  Staff management; including remote workingWorkplace safety and healthBusiness records
  •  Disclosures and Authorities
  •  Verifying trust account transactions

Sales Representatives:

Their 3 hour Mandatory CPD course will cover

  • Ethical and professional behaviour
  •  Understanding valuations
  • Risk awareness; identifying high risk practices & behaviours

Property Managers

This course will cover

  • Rent increases, breaches and terminations
  • Conflict management
  • Strata-titled Rental Properties: Responsibilities and obligations of the Property Manager & Strata Manager

There will be no dedicated Commercial Mandatory courses.

To view: Calendar & venues (Book Here) 

Non Accredited Elective Courses

ELECTIVE CPD COURSES

PERFECTING  ROUTINE INSPECTIONS (3.5 POINTS) LIVE133

Everything you need to know and didn’t think you’d need to know about inspections is covered by Michelle Rigg here, including compliance issues when completing routine inspections, the purpose and focus of routine inspections, photos, tracking property changes through the tenancy, reporting to owners and tenants, maintenance and issuing breach notices.

PERFECTING FINAL BONDS (AND AVOID DISPUTES) (3.5 POINTS) LIVE135

This session with Michelle Rigg concentrates on compliance issues when completing final bond inspections, best practice tips on what to document, photos, organising owner maintenance, tenant damage, your management authorisations and negotiating outcomes and mediating disputes.

CRYPTO CURRENCY, BLOCKCHAIN AND REAL ESTATE TRANSACTIONS  (3.5 POINTS) LIVE136

If you think crypto currency and blockchain technology will never be on the real estate landscape, this course with Richard Boyd will make you think again.  Real estate is now entering a new phase of being accessed by blockchain and crypto currency investors, buyers and sellers, the real estate industry must understand this whole new type of business process and technology, to stay relevant.  

TOOL BOX FOR PROPERTY MANAGERS (3.5 POINTS) LIVE138 Available online too

Another great workshop with Michelle covering lots of ‘now what’ situations including managing change of tenancies, requests for alterations to the property, additional occupants and pets.  Best Practice for managing tenancies when the tenant is suffering illness and mental health issues, death of a tenant and other situations that occur during a tenancy

 MANAGING STRATA FOR PROPERTY MANAGERS (3.5 POINTS) LIVE113

Michelle Rigg steps you through this workshop for property managers on the differences and requirements for managing strata titled property as a result of the Strata Title Act reforms including breach notices and other relevant changes.

RECOGNISING BUYER NEEDS (3.5 POINTS) LIVE111 Available Online too

This is a workshop on the importance and art of qualifying and matching your buyer to properties, getting the offer, presenting and negotiating offers, writing special conditions, safety when showing properties, acting as a buyers agent and all within the relevant legislation. (Previously called Buyer Logic LIVE111)

RECOGNISING RISKY SCENARIOS (3.5 POINTS) LIVE115 Available Online too

This is a great session on how to minimise risk by understanding the link between the Australian Consumer Law and the Code of Conduct and how they both relate when undertaking day to day real estate transactions and activities and writing contracts as well as covering the regulatory powers of the ACL.  Loads of case studies and scenarios in this one! (Previously called ACL and The Code-What Risk? LIVE115)

BDM1 THE APPRAISAL (3.5 POINTS) LIVE117

Join Michelle Rigg in looking at the Business Development side of property management concentrating on the appraisal process from lead up to sign up.

BDM2 THE MANAGEMENT CONTRACT (3.5 POINTS) LIVE116

With this course Michelle continues to focus on the Business Development side of property management concentrating on the Management Authority.  So much to cover here!

SMARTER STRATA (3.5 POINTS) LIVE99 

Learn lots in this informative, interactive workshop providing a complete overview of the  Strata Reform. Some key focus area’s include changes to the Strata Titles Act,  the introduction to the two new forms of strata and the the latest documentation that is required when selling a Strata Title property. 

MANAGING TENANCIES DURING COVID-19 (3.5 POINTS) LIVE98 – ONLINE

Michelle Rigg steps you through the complexities around showing properties for lease, conducting routine and final bond inspections, managing rents and hardship claims, managing maintenance and contractors, lease renewals and rent increases, tips for working from home, keeping safe in general, breaches of the tenancy other than rent, latest Government assistance, guidelines and advice.  Absolutely vital information for property managers and licencees.  Available in an interactive, live on line format or a static webinar format.

COMMERCIAL LEASING AND COVID-19 (2 POINTS) – ONLINE LIVE107 

Join Darryl Stewart for this interactive online Zoom presentation which looks at who is affected by the legislative Covid-19 response, prohibited conduct during the emergency period, dispute resolution, and the Covid-19 Code of Conduct which covers such things as relevant small commercial leases,  definition of Eligible Tenant and decline in turnover, procedure for determining rent relief, Clause 8 – amendment of the Lease,  guarantees and indemnities and protected information.

PERFECTING PROPERTY MANAGEMENT (7 POINTS) LIVE87

Presented by well respected property managers, this workshop looks more to the theory of property management and is perfect for new property managers and a great refresher for more experienced PM’s;

  • A review of the legislation affecting the day to day job of a Property Manager
  • Get to Know your Management Authority, Lease Agreement and the Form 1 AC for tenants
  • Best Practice around Routine and Final Bond Inspections, the Appraisal process and Maintenance
  • Handling complaints and reviewing a Dispute Resolution policy
  • Being Safe at work, reviewing Occupational Safety and Health legislation with the daily work carried out by PM’s
  • Case Studies and Scenarios relating to all of these topics.

PERFECTING DATES AND FORMS (3.5 POINTS) LIVE90 Available online too

Vicky Knight takes you step by step through the tenancy termination process looking at appropriate usage of Forms 1A, 1B and 1c as well processes around ending a tenancy because of FDV including the whole notice and final bond inspection requirements.  We then turn our attention to the management and timing of lease renewals and rent increases with our final topic being all the uses of Form 19.  Perfect information to assist property managers.

CYBER-SECURING YOUR BUSINESS (7 POINTS) LIVE88 

The United Nations has warned that 2020 will be the year when cyber crime and associated data theft crimes will become widespread in the SME business sectors, as the theft technologies become more sophisticated.  Richard Boyd will step you through the trends for 2020, developing a Risk Management Plan, securing all of your devices, how to mitigate Cloud based risk, firewall and anti-virus weaknesses and risks, legal and insurance issues when incidents occur, IOT and AI risks that need to be understood and Identity Integrity principles.

CONTROLLING THE ‘BUSY’ (3.5 POINTS) LIVE86 

This is a vitally important workshop  which starts by looking at the risks that arise because of poor time management and offers strategies to better manage time, prioritize tasks and be more effective at work and how these strategies reduce risk.  We then focus on being safe at work and this presentation identifies the risks faced each day by property managers and sales reps when leaving the office to show properties and conduct inspections and offers valuable strategies in how to safe and stay safe. (Previously called The Daily Juggle LIVE86)

PERFECTING YOUR REAL ESTATE KNOWLEDGE (7 POINTS) LIVE84

This workshop  looks at the many different areas of real estate relevant to your role.  Lots of scenarios and case studies on the misuse of trust accounts, listing property for sale or lease, overcoming objections, price and marketing techniques, strata title properties, and risks with documentation in relation to the ACL and Code of Conduct, misleading representations and minimising conflict.

LEADERSHIP, CULTURE AND COMPLIANCE (7 POINTS) LIVE75

Another thought provoking, relevant and perceptive 7 point elective.  This course gives a guide to dimensions of leadership in a real estate context and how adopting this way of ‘doing’ will drive the ability to create and sustain exceptional customer service outcomes and create positive workplaces for all concerned.  Deloitte has identified that culture has always been important to how organizations operate. So why is it getting so much attention lately? One reason is that regulators have come to the realization that without a culture of integrity, organizations are likely to view their ethics and compliance programs as a set of check the-box activities, or even worse, as a roadblock to achieving their business objectives.  Look at how to incorporate the Code of Conduct as an integral part of the business

COMMERCIAL INSIGHT (7 POINTS) LIVE73

This is a another great elective developed and delivered by Darryl Stewart from Esteem Legal. He covers The Personal Property Securities Act 2009, fixtures and fittings and the PPSA, quiet enjoyment, breach notices and forfeiture and types of entities.  Very relevant and informative for all commercial real estate specialists.

JFGC AND COMMUNICATION WORKSHOP (3.5 POINTS) LIVE79

This is  an informative and interactive session giving an overview of the new changes to the Joint Form of General Conditions 2018, associated forms and changes that have been made to the Offer and Acceptance form. Activities and scenarios form part of the training including actively using the Joint Form of General Conditions to achieve a better understanding of its contents.

TRUST ACCOUNT THEORY AND PROBLEM SOLVING (3.5 POINTS) LIVE78

This is a great course for Licensed Agents and Property Managers and we look at what the legislation requires as opposed to best practice.  Lots of terminology explained, fraud prevention tips and the elements of a trust account bank reconciliation and the process in actually reconciling.

COMMERCIAL PITFALLS (7 POINTS)

Presented by Darrell Stewart of Esteem Legal Pty Ltd

  • Learn about the changes to the Retail Tenancies Act
  • “Know your Lease” – review of the problematic issues with leases
  • Case studies and how to avoid becoming a real life horror story!
  • Due Diligence 101 which focusses on what lawyers check on when dealing with a commercial lease or sale, including checklists which highlight the wide ranging areas that need to be looked at when selling or leasing commercial property.
  • Disclosures and what are required
  • Potential misleading and deceptive conduct issues
  • Legal updates about the latest leasing and sale contract decisions from the High Court, Supreme Court, District Court and SAT

THE COURT WHISPERER (3.5 POINTS) LIVE76

Make your next court appearance as stress free and successful as possible.  This is a great workshop stepping you through preparing for court, correct documentation, service of notice, court etiquette and other tips.   Feedback from experienced property managers who did this course last year was overwhelmingly positive.

MANAGING CONFLICT AND DISPUTES (3.5 POINTS) LIVE81

Richard Boyd presents this great workshop on the types of conflict and how they impact upon business morally, legally and in terms of productivity.  Learn techniques for resolving conflict as well as designing and implementing a conflict resolution strategy.  Richard also discusses relevant legislation and the role of leadership in creating safe workplaces.  Ideal for property managers and licensees.

PERFECTING CUSTOMER SERVICE (3.5 POINTS) LIVE83

Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.

DATA AND IDENTITY PROTECTION (3.5 POINTS) LIVE82

A great workshop aimed at all real estate industry personnel covering data security within the office and on tablets and smart phones used for work. The material is referenced against the requirements of the Code of Conduct, The Privacy Act, REBA, Residential Tenancies Act and best practice around the 100 point ID check.  The concept of data and identity security includes backups, passwords and other security measures, as well as online protection against hacking, scams and the like.

COMMERCIAL CHALLENGES (7 POINTS) LIVE80

Another elective presented by Darryl Stewart from Esteem Legal and it covers:

  • Leasing incentives and clawbacks
  • Mistake and rectification
  • What to expect
  • Ipso Facto – you can’t terminate for that
  • Documentation required for lodging a claim
  • The latest court decisions relevant to commercial transactions

Designed to refine the skills and knowledge of dedicated commercial real estate operatives.

Accredited Course

CPPREP4005 Prepare to Work with Real Estate trust accounts ($400)

The CPPREP4005  provides students with a unit of competency towards the CPP41419 Certificate IV  in Real Estate Practice. This unit will improve property managers understanding of trust accounting procedures and will assist in employability as a trust account manager. Some more information on this course is here in the course brochure. Read more about our Complaints and Appeals Policy.

Course requirements:

  • minimum of 18 years of age
  • Have a high level of verbal and written English (you will have to understand legal contracts and other documentation)
  • Employed in the Real Estate industry
  • Have your own laptop

Further information to assist students can be found here in our Participant Handbook.

Speak to a Consultant today.

If you have a question, want more information or would just like to speak to someone, make an enquiry now and we’ll be in touch with you as soon as possible.

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