PERFECTING CUSTOMER SERVICE (3.5 POINTS) LIVE83
Richard Boyd steps you through identifying the changes in the customer service mindset (expectations of honesty, engagement, communication, industry knowledge, and compliance with real estate legislation and standards) and how business management practices need to evolve to bridge the gaps between what used to work before the transparency of the digital economy and what customers now value and seek in their business dealings.
Free all day parking
Ticket Type | Tickets left | Price | Cart |
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3.5 Elective CPD points Perfecting Customer Service 24/11 | ∞ | $135.00 Nil GST |